La boutique ITSM

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OBJECTIF ()objective)

OBJECTIF BUSINESS (business objective)

OBJECTIF DE MAINTENANCE DES SERVICES (SMO : service maintenance objective)

OBJECTIF DE POINT DE REPRISE (RPO : recovery point objective)

OBJECTIF DE TEMPS DE REPRISE (RTO : recovery time objective)

OBSERVATION TECHNIQUE (TO : technical observation)

OFF THE SHELF (off the shelf)

Office of Government Commerce (OGC)

Office of Public Sector Information (OPSI)

OFFRE DE SERVICES (service package)

OFFSHORE (offshore)

OGC (Office of Government Commerce)

ONSHORE (onshore)

OPÉRATIONNEL (live, operational)

OPÉRATIONS BUSINESS (business operations)

OPÉRATIONS CONTINUES (continuous operations)

OPÉRATIONS INFORMATIQUES (IT operations)

OPEX (operational expediture)

OPSI (Office of Public Sector Information)

OPTIMISATION DE LA FOURNITURE DE SERVICES (SPO : service provisioning optimization)

OPTIMISER (optimize)

OPTION DE REPRISE (recovery option)

OPTION DE SERVICE (service option)

ORDONNANCEMENT DES TRAVAUX (job scheduling)

ORDRE DE TRAVAIL, DEMANDE DE TRAVAUX (work order)

ORGANISATION (organization)

ORGANISATION INTERNATIONALE DE NORMALISATION (ISO : International Organization for Standardization)